4th Birthday Sale
FAQs
About the Birthday Sale
When is it?
Our 4th Birthday Sale will kick off at 8:00 AM AEDT on October 9, 2025.
The promotion will run for 4 hours until 12:00PM AEDT on October 9, 2025.
You can find your local start time below:
Brisbane (QLD): 7:00 AM AEST
Sydney (NSW): 8:00 AM AEDT
Melbourne (VIC): 8:00 AM AEDT
Adelaide (ACST/ACDT): 7:30 AM ACDT
Darwin (NT): 6:30 AM ACST
Perth (WA): 5:00 AM AWST
Auckland, NZ: 10:00 AM NZDT
New York: 5:00 PM EDT (Oct 8th)
Houston: 4:00 PM CDT (Oct 8th)
Los Angeles: 2:00 PM PDT (Oct 8th)
Hawaii: 11:00 AM HST (Oct 8th)
Singapore: 5:00 AM SGT
Hong Kong: 5:00 AM HKT
Dubai, UAE: 1:00 AM GST
Toronto, Canada: 5:00 PM EDT (Oct 8th)
Vancouver, Canada: 2:00 PM PDT (Oct 8th)
London, United Kingdom: 10:00 PM BST (Oct 8th)
What deals are on offer?
✨ Save 25% storewide during our Birthday Sale! 🎉
Place an order for your chance to win special prizes, plus party favours for the first 500 orders 💝
Will everything be back in stock for the 4TH BIRTHDAY SALE ?
All product availability is always updated on our website, that’s the best place to check for the latest stock info. 💌
When does it end?
🎉 Our Birthday Sale is live for just 4 hours only! ⏰
Make sure you check the start time in your timezone (you’ll find it just a few tabs up). You don't want to miss this.
I missed the sale, will you honour the discount for me later?
We cannot honour the discount once the sale period has passed.
Placing an order
Can I use any outstanding credits or gift cards?
Yes, all gift cards and account credits will be honoured during the sale.
Can I use a discount code on top of the sale discount?
No, the sale will not combine with discount codes.
I made a mistake on my order, can I fix it?
If you have made an error such as incorrect shipping details, please email support@creatorsfriend.com.au ASAP and ensure the subject line of your email includes your request and your order number, ie. INCORRECT SHIPPING ADDRESS - #111000
Can I add something to my order after it is placed?
If you have forgotten to add an item to your order, please email support@creatorsfriend.com.au ASAP and ensure the subject line of your email includes your request and your order number, ie. ADDITIONAL ITEM REQUEST - #111000
When will I receive my tracking details?
Once your order is on its way, you will receive a shipping confirmation email to your address including tracking details. We strongly recommend keeping an eye on this tracking to ensure your package has a smooth delivery.
If you have not received your tracking ID and believe you should have, please double check your spam folder before contacting us for support.
Can I cancel my order?
No problem. As long as your order has not yet been dispatched we will do our best to process your cancellation. Please email support@creatorsfriend.com.au ASAP and ensure the subject line of your email includes your request and your order number, ie. CANCEL ORDER - #111000
I forgot to personalise my folio
If you have forgotten to add personalisation to your order, please email support@creatorsfriend.com.au ASAP and ensure the subject line of your email includes your request and your order number, ie. PERSONALISATION UPGRADE - #111000
Shipping & Returns
How long will it take to ship?
We are expecting 7-10 day dispatch. However, due to high order volumes, there may be unforeseen delays. We appreciate your understanding. Once your order has been dispatched, estimated shipping times are as follows:
Domestic:
Australia Post Standard Shipping: 2-7 business days
Australia Post Express Shipping: 1-4 business days
International:
DHL+ Express International Shipping: 2-6 business days
Dispatch and pick-up occur only on standard business days. Business days exclude all weekends and public holidays in Queensland, Australia.
Do you ship overseas?
Yes, Creator’s Friend will ship internationally. Please search for your delivery address on checkout for shipping and tax estimates.
Can you ship to a PO Box?
All domestic and New Zealand orders can provide a PO box as a shipping address. All International orders cannot due to DHLs requirements.
If you are an international resident and have provided a PO box at checkout, please email support@creatorsfriend.com.au ASAP and ensure the subject line of your email includes your request and your order number, ie. ADDRESS CHANGE - #111000
Can I change my shipping address?
If you are wanting to change your address, please email support@creatorsfriend.com.au ASAP and ensure the subject line of your email includes your request and your order number, ie. ADDRESS CHANGE - #999999
