Privacy policy
Privacy Policy
Last updated: 2026-03-04
Friend Notebooks Pty Ltd ("Creator's Friend", "Friend", “we”, “us”, or “our”) operates the website creatorsfriend.com.au. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase. We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, you consent to the practices described in this policy. If you do not agree, please discontinue use of our site.
1. Information We Collect
We collect the following types of personal information:
Personal identification information: When you place an order or create an account, we collect your name, email address, shipping and billing address, and phone number.
Payment information: We process payments through Shopify Payments and Afterpay. Your credit card details are handled directly by these payment processors and are not stored on our servers.
Automatically collected information: When you browse our site, we automatically collect your IP address, browser type, device information, pages visited, referring URL, and the date and time of your visit. This is collected through cookies and similar tracking technologies.
Email marketing data: If you subscribe to our mailing list (managed via Klaviyo), we collect your email address and may track whether you open emails or click on links within them.
2. How We Use Your Information
We use the information we collect to:
• Process and fulfil your orders, including shipping and handling returns
• Communicate with you about your orders, products, and promotional offers (where you have opted in)
• Improve our website, products, and customer service
• Administer promotions, surveys, or other site features
• Comply with legal obligations
• Detect and prevent fraud
3. Third-Party Services
We share your personal information with the following third-party service providers who assist us in operating our business:
Shopify — Our ecommerce platform, which hosts our website and processes transactions. Shopify’s privacy policy can be viewed at shopify.com/legal/privacy.
Klaviyo — Our email marketing platform, used to send newsletters and promotional communications. You can unsubscribe at any time via the link in any email.
Google Analytics (GA4) — We use Google Analytics to understand how visitors interact with our website. Google may collect information about your use of our site and combine it with other data. You can opt out via the Google Analytics Opt-out Browser Add-on.
Meta (Facebook/Instagram) Pixel — We use the Meta Pixel for advertising measurement and retargeting. You can manage your ad preferences via your Facebook/Instagram settings.
Afterpay — A buy-now-pay-later payment service. If you choose to pay via Afterpay, your information is handled according to their privacy policy at afterpay.com/en-AU/privacy-policy.
Shipping carriers — We share your name and shipping address with our courier partners (such as Australia Post, DHL, and others) to deliver your orders.
We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing purposes.
4. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and serve targeted advertisements. Cookies are small text files stored on your device.
We use essential cookies (required for the site to function, such as your shopping cart), analytics cookies (Google Analytics, to understand site usage), and marketing cookies (Meta Pixel, for advertising purposes).
You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Order data is retained for a minimum of 7 years for tax and legal compliance purposes.
If you wish to have your personal data deleted, please contact us using the details below and we will action your request where legally permissible.
6. Your Rights
Under the Australian Privacy Act, you have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
7. Data Security
We take reasonable precautions to protect your personal information from misuse, loss, unauthorised access, modification, and disclosure. Our website uses SSL encryption to secure data transmitted between your browser and our servers. However, no method of electronic transmission or storage is 100% secure.
8. International Transfers
As we ship to customers in Australia, the United States, United Kingdom, New Zealand, Canada, and select other countries, your personal information may be transferred to and processed in countries outside Australia. Some of our third-party service providers (such as Shopify, Klaviyo, and Google) may store data on servers located outside Australia. We take reasonable steps to ensure that overseas recipients handle your information in accordance with the APPs.
9. Children’s Privacy
Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the revised “Last updated” date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Friend Notebooks Pty. Ltd.
354 Flinders Street, Townsville City, QLD 4810, Australia
Email: support@creatorsfriend.com.au
Website: creatorsfriend.com.au
Related policies: Terms of Service | Shipping Policy | Refund Policy
