5th BIRTHDAY SALE
FAQs
About the Sale
When is it? (Check your timezone)
TUESDAY 6 OCTOBER
Sale Starts 12:00PM AEST
🇦🇺 AUSTRALIA
Brisbane · 12:00PM
Sydney / Melbourne / Canberra / Hobart · 1:00PM
Adelaide · 12:30PM
Darwin · 11:30AM
Perth · 10:00AM
🇳🇿 NEW ZEALAND
Auckland / Wellington / Christchurch · 3:00PM
🇬🇧 UNITED KINGDOM
London / Manchester / Edinburgh · 3:00AM
🇪🇺 EUROPE
Paris / Berlin / Amsterdam / Rome / Madrid · 4:00AM
Athens / Helsinki · 5:00AM
Lisbon / Dublin · 3:00AM
🇺🇸 UNITED STATES · MONDAY 5 OCT
New York / Miami / Boston · 10:00PM
Chicago / Dallas · 9:00PM
Denver · 8:00PM
Los Angeles / San Francisco / Seattle · 7:00PM
🇨🇦 CANADA · MONDAY 5 OCT
Toronto / Montreal / Ottawa · 10:00PM
Winnipeg · 9:00PM
Calgary / Edmonton · 8:00PM
Vancouver · 7:00PM
🇧🇷 SOUTH AMERICA · MONDAY 5 OCT
São Paulo / Rio de Janeiro / Brasília · 11:00PM
Buenos Aires / Montevideo · 11:00PM
Santiago · 11:00PM
Lima / Bogotá · 9:00PM
Will everything be in stock for the sale?
All product availability is always updated on our website, that’s the best place to check for the latest stock info. 💌
Which products are included in the sale?
All Products are included in the Sale
When does it end?
The sale ends 12:50pm
Yup, you only have 50mins to shop our 5th Birthday Sale
I missed the sale, will you honour the discount for me later?
We cannot honour the discount once the sale period has passed.
WILL I NEED A DISCOUNT CODE?
Yep! You’ll need a special code to get 50% off everything, sitewide.
We’ll send it to your inbox when the sale starts at 12PM AEST on Tuesday 6 October, so keep an eye out. 👀
Placing an order
Can I use a discount code on top of the sale discount?
No, the sale will not combine with discount codes.
I made a mistake on my order, can I fix it?
if you've entered incorrect shipping details or need to make a change, please email support@creatorsfriend.com.au as soon as possible.
To help us assist you faster, please include your request and order number in the subject line, for example:
INCORRECT SHIPPING ADDRESS – #111000
When will I receive my tracking details?
Once your order is on its way, you will receive a shipping confirmation email to your address including tracking details. We strongly recommend keeping an eye on this tracking to ensure your package has a smooth delivery.
If you have not received your tracking ID and believe you should have, please double check your spam folder before contacting us for support.
Can I cancel my order?
As long as your order has not yet been dispatched, we will do our best to accommodate your cancellation request.
Please email support@creatorsfriend.com.au as soon as possible and include your request and order number in the subject line. For example:
CANCEL ORDER – #111000
Shipping & Returns
How long will it take to ship?
We are expecting a 7-14 business day dispatch. However, due to high order volumes, there may be unforeseen delays. We appreciate your understanding. Once your order has been dispatched, estimated shipping times are as follows:
Domestic:
Australia Post Standard Shipping: 2-7 business days
Australia Post Express Shipping: 1-4 business days
International:
DHL+ Express International Shipping: 5-7 business days
Dispatch and pick-up occur only on standard business days. Business days exclude all weekends and public holidays in Queensland, Australia.
Do you ship overseas?
Yes, Creator’s Friend will ship internationally. Please search for your delivery address on checkout for shipping and tax estimates.
Can I change my shipping address?
If you are wanting to change your address, please email support@creatorsfriend.com.au ASAP and ensure the subject line of your email includes your request and your order number, ie. ADDRESS CHANGE - #999999
We will try our best to action your request before your order is dispatched, but during this busy period it may not be possible for us to make changes to confirmed orders before they're processed.
