Holiday store
FAQs
About the Holiday Store
When is it?
Our Holiday Store will be open at 7:00am AEST on the 14th of November, find when we will be on sale in your timezone below:
Sydney/Melbourne (AEDT): 8:00am
Brisbane (AEST): 7:00am
Adelaide (ACDT): 7:30am
Darwin (ACST): 6:30am
Perth (AWST): 5:00am
Auckland (NZDT): 10:00am
New York (EST): 4:00pm (November 13th)
Houston (CST): 3:00pm (November 13th)
Los Angeles (PST): 1:00pm (November 13th)
Hawaii (HST): 11:00am (November 13th)
Singapore (SGT): 5:00am
Hong Kong (HKT): 5:00am
Dubai, UAE (GST): 1:00am
Toronto, Canada (EST): 4:00pm (November 13th)
Vancouver, Canada (PST): 1:00pm (November 13th)
London, United Kingdom (GMT): 9:00pm (13th November)
What's on sale?
We will be offering a 20% saving site wide
What other deals and offers are you running?
We will have 2 free gifts running which have the following thresholds:
- Spend over $50AUD and receive a free sticker stash
- Spend over $100AUD and receive our exclusive Y2K highlighters
What products will you be releasing
We have 5 products new products releasing on the 28th of November
- Erin Bacchi - read more here
- Gold foiling for notebook folios
- Planner Starter Kit (Bondi)
- Fast Brain Quarterly set (Christmas)
- JOY Highlighter PK-3 (Holiday colour ways)
When does it end?
Our Holiday store will finish on the 2nd of December at 10:00pm AEST
How do I get a free gift?
Once you spend over the threshold of each gift, the item will automatically be added to your cart. The thresholds are as follows:
- Spend over $50AUD and a receive a free sticker stash
- Spend over $100AUD and receive our exclusive Y2K highlighter pack
I missed the Holiday Store, will you honour the discount for me later?
We cannot honour the discount once the sale period has passed.
Placing an order
Can I use any outstanding credits or gift cards?
Yes, all gift cards and account credits will be honoured during the sale.
Can I use a discount code on top of the sale discount?
No, the sale will not combine with discount codes.
I made a mistake on my order, can I fix it?
If you have made an error such as incorrect shipping details, please email support@creatorsfriend.com.au ASAP and ensure the subject line of your email includes your request and your order number, ie. INCORRECT SHIPPING ADDRESS - #111000
Can I add something to my order after it is placed?
If you have forgotten to add an item to your order, please email support@creatorsfriend.com.au ASAP and ensure the subject line of your email includes your request and your order number, ie. ADDITIONAL ITEM REQUEST - #111000
When will I receive my tracking details?
Once your order is on its way, you will receive a shipping confirmation email to your address including tracking details. We strongly recommend keeping an eye on this tracking to ensure your package has a smooth delivery.
If you have not received your tracking ID and believe you should have, please double check your spam folder before contacting us for support.
Can I cancel my order?
No problem. As long as your order has not yet been dispatched we will do our best to process your cancellation. Please email support@creatorsfriend.com.au ASAP and ensure the subject line of your email includes your request and your order number, ie. CANCEL ORDER - #111000
I forgot to personalise my folio
If you have forgotten to add personalisation to your order, please email support@creatorsfriend.com.au ASAP and ensure the subject line of your email includes your request and your order number, ie. PERSONALISATION UPGRADE - #111000
Shipping & Returns
How long will it take to ship?
Your order will be dispatched according to the Black Friday production schedule (check your order confirmation to see your estimated dispatch time) - once dispatched, estimated shipping times are as follows:
Domestic (Australian)
Standard Shipping:
5 days dispatch
Australia Post (7-10 days)
Express Shipping:
5 days dispatch
Australia Post (1-4 days)
Priority Express Shipping:
Dispatched within 1 business day of your production schedule
Australia Post (1 - 4 days)
International (New Zealand)
Standard Shipping:
5 days dispatch
Australia Post (7-10 days)
Express Shipping:
5 days dispatch
Australia Post (3-5 days)
Priority Express Shipping:
Dispatched within 1 business day of your production schedule
DHL+ (1 - 3 days)
International
DHL Express:
5 days dispatch
DHL + (3-5 days)
Priority Express Shipping:
Dispatched within 1 business day of your production schedule
DHL+ (3-5 days)
What if I need it straight away?
Unfortunately we cannot offer immediate shipping due to our Black Friday production schedule - however if you would like to jump to the start of your scheduled production, please select priority shipping at checkout.
Do you ship overseas?
Yes, Creator’s Friend will ship internationally. Please search for your delivery address on checkout for shipping and tax estimates.
Can you ship to a PO Box?
All domestic and New Zealand orders can provide a PO box as a shipping address. All International orders cannot due to DHLs requirements.
If you are an international resident and have provided a PO box at checkout, please email support@creatorsfriend.com.au ASAP and ensure the subject line of your email includes your request and your order number, ie. ADDRESS CHANGE - #111000
Can I change my shipping address?
If you are wanting to change your address, please email support@creatorsfriend.com.au ASAP and ensure the subject line of your email includes your request and your order number, ie. ADDRESS CHANGE - #111000
holiday season PRODUCTION SCHEDULE
Don't be last.
Our little Aussie studio experiences extremely high demand over the holiday period. Batch quantities are limited so first come, first served.
